More SMEs to be granted access to Energy Ombudsman service

More than 200,000 businesses could for the first time get access to specialist support for disputes with their energy supplier, under plans announced by the government.

Under new proposals, companies with up to 50 employees would qualify for support from the Energy Ombudsman – with issues ranging from disputes over bills and energy supply, to how an energy product or service has been sold, or wider customer service issues.

Currently, this support is only available to businesses of up to 10 employees, and households. Making this move will enable these companies to settle disputes with their energy supplier without facing costly court fees – ultimately saving them money.

While these changes are welcomed, Newcastle-based Business Energy Claims says the expansion doesn’t go far enough, arguing for the need for better representation for all.

Head of claims Hannah Stewart said:

“The proposed changes to expand the types of businesses that are eligible to use the Energy Ombudsman is vital in the current climate, but there are still thousands of businesses left without help – this is where BEC comes in. Businesses have experienced a tough couple of years with the increases in the energy market and it is important that they hold their suppliers to account and continue to challenge any aspect of their energy contract that does not sit right with them. For the remaining thousands of ineligible businesses who receive an insufficient resolution to a complaint, we can provide the support that they need more than ever.”

It follows a survey conducted by regulator Ofgem, which found that 94% of the total respondents, which included businesses organisations, consumer groups, and suppliers, said they would welcome this move.

Minister for Energy Consumers and Affordability Amanda Solloway said:

“This government has always stood by businesses, and we want to ensure they are getting proper support and service in dealing with energy suppliers.
“That’s why we’re proposing expanding the reach of the Energy Ombudsman to cover an extra 200,000 businesses, allowing them to access free, impartial advice and resolve issues with their supplier without the need for an expensive trip to court.”

Energy companies will also have to lay out clearly the cost to a customer of using an energy broker. Newcastle-based, Business Energy Claims is highlighting the to question the way in which their energy contracts were sold and handled.

Business Energy Claims has a team of energy and legal experts helping businesses to recover hidden commissions and losses from the mis-selling of energy contracts.